Stellar FAQ

Most commonly asked questions regarding Stellar Secure Business Platforms.

• How to navigate the Stellar App?
• Download and Login on Stellar Secure Business App
• Why does my new user login not work?
• Can I control how long my users can access my document library?
• What is the Library Manager?
• What is the Usage Report?
• How to retrieve deleted items from the library
• How to fit all contents into one page within a spreadsheet?
• Sharing Documents Using Multiple Document Selection Tool (“Tag” tool)
• How do I bring back missing thumbnails on my mobile device?
• What devices does Stellar Library work on?
• Printing and Exporting from mobile device
• I can't select more than one file at a time to upload
• Support
• Can I change the appearance of the file name in my Library files?
• Can we load password protected pdfs to the Library?
• Can we have more users in our trial?
• Files won't load to the Library from my browser
• Can I rearrange folders in my Library?
• What data does Stellar Library collect on users?
• Can I see a Log of activity in my Library?
• I have had to replace my mobile device
• Word files look different when I open them.
• I am getting connection error messages
• Can I load the same file into different folders?
• Can I open files in other applications?
• I need to free up some space on my device
• How do I control Access to folders and files?
• How do I add files to my Library?
• Can we add a company logo to the Library?
• How do I add an image to my folders?
• How do I add a Folder to my Library?
• I can't delete a folder.
• Why am I getting an Upload Error?
• When I delete a user, delete files, or remove access to files, how quickly are the devices updated?
• Can I rename a video file?
• How do I delete a file from the library?
• Why can I now change the "view access" on the Access tab to people I would like to edit content to this folder?
• Why on the access tab do some of the readers have "edit" access while others have "view"?
• What is the difference between a Librarian and Assistant Librarian?
• How can I create a folder that not all the readers can see?
• Can I invite more than one person at a time into the Library?
• Someone sent me an email invite to view files.
• Do I need to be online to view files?
• Is my Data backed up?
• Where is my data stored?
• How do I free up space on my tablet?
• How do I update my library?
• How much can I store on Stellar?
• Why has a file or folder disappeared from my library?
• How do I print a document from the library?
• What file types can I view on my tablet?
• I've installed Stellar Library on my tablet but all I get is an empty bookshelf.
• How do I open a file in another app?
• Is there a limit to how much I can upload to Stellar Library?
• I have a file that Stellar Library does not directly support, how do I convert it into a PDF?
• What kinds of files does Stellar Library Support?
• What are the security features of this file distribution platform?
• Can I rename a video file?
• Can I invite more than one person at a time into the Library?
• Transitioning from Library Manager to Stellar App
• Does the App cost anything?