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Stellar FAQ
Stellar FAQ
Stellar Secure Business Platform App
Security
How to Videos
For administrators
Additional modules
General
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StellarBoard
StellarGOVT
Stellar Admin
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Knowledge Base
Stellar FAQ
Stellar FAQ
Stellar Secure Business Platform App
Security
How to Videos
For administrators
Additional modules
General
Stellar Blogs
StellarBoard
StellarGOVT
Stellar Admin
Stellar FAQ
Most commonly asked questions regarding Stellar Secure Business Platforms.
How to navigate the Stellar App?
Download and Login on Stellar Secure Business App
Why does my new user login not work?
Can I control how long my users can access my document library?
What is the Library Manager?
What is the Usage Report?
How to retrieve deleted items from the library
How to fit all contents into one page within a spreadsheet?
Sharing Documents Using Multiple Document Selection Tool (“Tag” tool)
How do I bring back missing thumbnails on my mobile device?
What devices does Stellar Library work on?
Printing and Exporting from mobile device
I can't select more than one file at a time to upload
Support
Can I change the appearance of the file name in my Library files?
Can we load password protected pdfs to the Library?
Can we have more users in our trial?
Files won't load to the Library from my browser
Can I rearrange folders in my Library?
What data does Stellar Library collect on users?
Can I see a Log of activity in my Library?
I have had to replace my mobile device
Word files look different when I open them.
I am getting connection error messages
Can I load the same file into different folders?
Can I open files in other applications?
I need to free up some space on my device
How do I control Access to folders and files?
How do I add files to my Library?
Can we add a company logo to the Library?
How do I add an image to my folders?
How do I add a Folder to my Library?
I can't delete a folder.
Why am I getting an Upload Error?
When I delete a user, delete files, or remove access to files, how quickly are the devices updated?
Can I rename a video file?
How do I delete a file from the library?
Why can I now change the "view access" on the Access tab to people I would like to edit content to this folder?
Why on the access tab do some of the readers have "edit" access while others have "view"?
What is the difference between a Librarian and Assistant Librarian?
How can I create a folder that not all the readers can see?
Can I invite more than one person at a time into the Library?
Someone sent me an email invite to view files.
Do I need to be online to view files?
Is my Data backed up?
Where is my data stored?
How do I free up space on my tablet?
How do I update my library?
How much can I store on Stellar?
Why has a file or folder disappeared from my library?
How do I print a document from the library?
What file types can I view on my tablet?
I've installed Stellar Library on my tablet but all I get is an empty bookshelf.
How do I open a file in another app?
Is there a limit to how much I can upload to Stellar Library?
I have a file that Stellar Library does not directly support, how do I convert it into a PDF?
What kinds of files does Stellar Library Support?
What are the security features of this file distribution platform?
Can I rename a video file?
Can I invite more than one person at a time into the Library?
Transitioning from Library Manager to Stellar App
Does the App cost anything?
Stellar Secure Business Platform App
If I delete the App from my device what will happen to all the content?
What are the key features of the App
How do I log in to the App on my tablet?
Security
How do I set up Two Factor Authentication (2FA)?
How secure is Stellar Secure Business Platform?
How do I change my password?
Can I see if someone has viewed the documents I have sent them?
I've forgotten my password - how do I reset?
How do I change my Password?
What are the security features of this file distribution platform?
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